FAQs

There can be a lot of questions about our solutions and how Xpodigital can help you reach your goals.  We answer many of those frequently asked questions below.

Signage Solutions

  • We can work with you! We get it; there are countless factors to consider when building technology solutions: budget, space, ROI, longevity, day-to-day maintenance, etc. With Xpodigital, you can start small and build upon your solutions later, adding and integrating displays, content, and strategies to build a cohesive signage solution over time. Let's find the right place to start together.

    Contact us to learn more.

  • We offer a variety of non-interactive displays to fit your space. The real strategy comes down to content sharing and distribution. What displays you're synching content with, who you are trying to reach, and where the physical sign is located onsite all play their part in creating high-quality, contact-free communications.

  • Interactive signage is a specific type of display that offers touch interactions directly from the viewer. Their direct actions with your displays will prompt custom menu options, content, and video as planned for your project.

  • There's always a way to share the information your guests need in a way that's most convenient for them. You may have a company-wide app that can be promoted with a virtual shortcut via QR Code, your touch interactive displays can offer text-to-mobile instructions and wayfinding throughout your property, and you can strategically plan and create custom content and tech built-for mobile integration to share the information that's most important for your guests.

  • Our cloud-based content management system lets you access, view, and update your solutions remotely. Would you prefer to stay hands-off? Submit a support request by phone or email, and a sign technician will complete your request.

  • Absolutely! Our solutions give you the power to preprogram displays, schedule based on date and time periods, create unique playlists and plan for display changes based on your guests' habits. If you want to make the most of your content strategy, let us be your guide. Contact us to learn more.

Managed Network Services

  • Contact us today. We'll review your current solutions, and any pain points you experience, review reporting, and provide the ultimate, customized Internet infrastructure—just for you.

  • Yes! We offer peer-to-peer networking connections for venues of all sizes.

  • We absolutely can and do for Fortune 100 companies, hospitality brands, and events every day. Our team of engineers will strategically design your infrastructure with a forward-thinking approach to unite all your technology solutions and IT needs. Our experts are capable of managing even the most complex IT needs.

  • Burstable bandwidth means that your network services have dedicated bandwidth ready to boost network services to accommodate peak usage periods. What does that mean for you? Never worry about guests complaining of slow, dragging speeds during events and peak property hours; burstable bandwidth will provide the additional power you need when you need it.

Onsite and Virtual Events

  • Yes! Our HelloHybrid solution provides the ideal bridge for onsite and virtual events. We'll help your clients maximize onsite space while optimizing value and experience for remote attendees and/or speakers. Learn more here

  • Our services can be equipped to withstand even the harshest environments. Whether your outdoor space needs a temporary, rapid response, or permanent installation, we build the infrastructure needed to meet the demands of your space.

  • As your onsite ISP (Internet Service Provider), we will provide a talented sales team. Our goal is to ultimately increase your Internet revenue based on the complexity of your services. Our team will work directly with the event client to discuss the value of your Internet service and advise on event Internet needs.

  • Yes, you will have an onsite tech team to oversee the day-to-day operations of the event. This team is housed onsite seven days a week and has on-call hours 24/7, 365 days a year.

  • Absolutely! For your event, an onsite engineer and team of techs will proactively monitor the network, ultimately ensuring a positive client and attendee experience. Throughout your event, we'll provide data to event staff, keeping them at the forefront of the event network experience. After each event, you'll receive a detailed report that can be utilized for future event needs.

  • Your event dashboard can display all monitoring and alerting preferences in real-time. Depending on your preferences, alerts can also be delivered by text and email. Your onsite technicians may also directly report alerts to you based on your project specs.

Our Processes

  • We don't just skim the surface; we build our processes with deep research, knowledge, and understanding of your brand, business, goals, market, and competitive landscape.

  • Our team includes in-house designers who consistently research, adjust and deploy new content for clients at any time. Your designer will work alongside your project coordinator to strategize any content work; with your guidance, we'll build content that really connects with your viewers.

  • We actually prefer in-person meetings whenever possible. Not only does it give us a chance to make a valuable human connection, but it also allows us to engage in the project space, notate necessary measurements, strategize solutions, and optimize our technology selections for a worthwhile, wise investment.

  • At the core of our process is our care for your project's success. We execute site checks (an inspection of your property and preparedness for installation) to make sure your solutions are ready for our tech teams. We'll confirm any physical modifications are complete, walls and mounting spaces are prepped, all tools are ready and onsite, IT systems are set up, and any lingering questions are addressed.

  • This is just the start of our partnership. We'll install your technology solutions to specs, providing onsite or remote assistance as requested. We'll also continue to maintain, troubleshoot, and expand your solutions long after installation is complete.

Customer Success

  • Our Customer Success team differentiates itself by providing exceptional communication, value-added services, and seamless integration with your team. Your dedicated Customer Success Manager is a responsive, central hub that maintains detailed account records to understand and support your needs and goals.

  • Our team is eager to meet you. Once your project installation is complete, you will get acquainted with your Customer Success Manager. Don't worry—we'll be sure to connect you with your dedicated Customer Success Manager quickly upon project completion.

  • Your dedicated Customer Success Manager is your #1 advocate. They will be your main point of contact within the company, answering any questions, working with your teams, escalating any support tickets or issues, and, most importantly, your guide to growing steady ROI strategies to reach your goals and beyond.

  • Whether we visit directly, regularly check in by phone or email, schedule strategy sessions to share valuable information to improve your systems, and ultimately continue to plan for the future. No matter our client's location, we hold the same processes, have deep respect, and constant dedication to their ongoing growth and success.

  • Yes, we do. However, we always seek to share only the information that will actually matter to you. Whether you're an intrigued onlooker asking for more information or a longtime client, we promise to only share relevant, interesting, and noteworthy content.

  • New team member? No problem. We're happy to schedule an introduction with your staff, answer any questions, and set up an initial training with our tech support team for our content management system.

Support

  • Call 844-XPO-TECH or email support@xpodigital.com; our team works 365 days a year.

  • Please connect with your Customer Success Manager anytime for any reason; they'll ensure you're taken care of.

  • Our cloud-based content management system is created for easy, remote access to view live displays, edit content, schedule content, create playlists, and more.

  • You're never alone at Xpodigital. After your technology solutions are installed, we'll schedule an initial training session. Beyond that, we continue offering free quarterly training for every client.

  • When you email or leave a voicemail for our support team, a ticket number and case are automatically created and added to our real-time queue. This is a fast, easy way to connect with our support team.

  • Please report your experience to our team urgently. A technician will work directly with you or your onsite IT team to resolve potential problems.

Security

  • We take great care with the information you share with us. Our full privacy policy is here.

  • We always take extreme care with security and connections between our systems and your own. We utilize unique encrypted keys to ensure authentication between servers and Internet communications; our powerful, intricate systems will keep your information secure.